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Post by robert on Oct 10, 2019 10:45:04 GMT -5
I'm not sure what else to do, as it's not possible to speak to a human at Rhino. I logged my online complaint 2 weeks ago. I'm not aware of a chat or phone option. Has anyone else had problems? Any advice? It's quite frustrating.
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Post by curmudgeonman on Oct 10, 2019 13:07:36 GMT -5
Have you been charged already on your CC? If so, put a stop payment, maybe get the box set elsewhere.
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Post by robert on Oct 10, 2019 13:33:04 GMT -5
That's a good idea and will eventually need to do that, but the principle of the matter is frustrating, particularly as there is no opportunity to speak to a human being. I was also hoping to get my pre-ordered cassette. Thank you.
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Post by Hagbard on Oct 10, 2019 18:33:28 GMT -5
I stil haven’t received mine either. When I log into Rhino it says the order hasn’t shipped. I’ve emailed them twice. Not sure what’s going on.
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pat
First Class Scout
Posts: 209
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Post by pat on Oct 11, 2019 7:48:21 GMT -5
Sorry you still haven't received yours. Mine came Wednesday after the Friday release date. I never was emailed the codes to digital download like others. Rhino completely bungled this release. I need to closely examine my credit card statement too because they kept repeatedly charging my card used to order it OVER & OVER & OVER & OVER again these past several weeks. Wanted to support Rhino for the release but next time I am using Amazon or local record store.
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Post by melbmatsfan on Oct 15, 2019 20:52:11 GMT -5
Still havent' received mine. Status is still not shipped. I emailed Rhino about a week ago and got an autoresponse claiming they were very busy. I was charged for it immediately back when preorders went live in July. Rhino sent me a download code, but big deal, if I wanted to listen to a crappy download I would have paid for the download or streamed it. Gotta say, I'm pretty pissed off and will definitely not order anything direct from Rhino again!
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Post by Hagbard on Oct 15, 2019 21:29:23 GMT -5
Still havent' received mine. Status is still not shipped. I emailed Rhino about a week ago and got an autoresponse claiming they were very busy. I was charged for it immediately back when preorders went live in July. Rhino sent me a download code, but big deal, if I wanted to listen to a crappy download I would have paid for the download or streamed it. Gotta say, I'm pretty pissed off and will definitely not order anything direct from Rhino again! Yeah, still waiting down here for mine too. Definitely won’t be ordering anything from Rhino again. |
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wibbler
Dances With Posts
"bleeding but we ain't cut"
Posts: 46
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Post by wibbler on Oct 15, 2019 23:47:12 GMT -5
Still havent' received mine. Status is still not shipped. I emailed Rhino about a week ago and got an autoresponse claiming they were very busy. I was charged for it immediately back when preorders went live in July. Rhino sent me a download code, but big deal, if I wanted to listen to a crappy download I would have paid for the download or streamed it. Gotta say, I'm pretty pissed off and will definitely not order anything direct from Rhino again! Yeah, still waiting down here for mine too. Definitely won’t be ordering anything from Rhino again. (Status: Processing) Shipment Status: Not Shipped Order Date: July 20, 2019 Card charged 21 July. *Sigh* Had hoped it was on its way and it was usual international delivery times (I'm non-US), but looking at this thread, it seems it might not be the case. Hopefully, due to there being a bunch of us waiting, it means that it might be more likely to be eventually resolved than if it was merely one or two missed shipments? |
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Post by melbmatsfan on Oct 18, 2019 2:33:48 GMT -5
Yeah, still waiting down here for mine too. Definitely won’t be ordering anything from Rhino again. (Status: Processing) Shipment Status: Not Shipped Order Date: July 20, 2019 Card charged 21 July. *Sigh* Had hoped it was on its way and it was usual international delivery times (I'm non-US), but looking at this thread, it seems it might not be the case. Hopefully, due to there being a bunch of us waiting, it means that it might be more likely to be eventually resolved than if it was merely one or two missed shipments? Also non-US here, but seriously if Rhino had their shit together we would have had our orders two weeks ago. It doesn't take that long to get something outside of the US. What really bugs me is that there is no communication. The email I got on the 27th said they were expecting to ship "next week", and my status says not shipped still. If theres issues I understand, but let us know! |
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Post by Hagbard on Oct 27, 2019 17:44:18 GMT -5
Anyone have any luck yet?
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pat
First Class Scout
Posts: 209
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Post by pat on Oct 29, 2019 8:06:55 GMT -5
Received email over weekend from "rhino@wmgcustomerservice.com":
"Hello, Thank you for contacting customer service. We are very sorry for the belated nature of this response. It has always been, and always will be, our mission to provide the best service to the fans of our artists. However, due to a complex warehouse move we now have a significant backlog of both customer inquiries and shipments, and as a result we haven't been able to deliver at the level that we pride ourselves on. For those waiting on their orders, while we wish we could give you an exact estimate as to when your order will ship, we are still awaiting the exact order status details that we urgently want to get to you. We are putting 100% of our focus and dedication into a solution to this shipping delay, and we are currently working with our warehouse partner to send out outstanding orders. We wish we had been able to have communicated this to you sooner, but we had relied on assurances from our warehouse partner that they would be able to quickly resolve the backlog of orders, and they haven't been able to honor this commitment.
We must again apologize for this delay in reaching out to you. While it is not our place to be making requests of you, we do hope that you will continue to be patient with us, as we work through these issues and work with our current partnet to ship out your order as soon as possible. If you cannot wait until we get this resolved, and want to cancel your order, we completely understand.
We are genuinely sorry for the delay and incovenience associated with your order, and we thank you for your patience and understanding to date. We will reach out again soon, and look forward to making this right with you. Sincerely, Warner Music Group Customer Service"
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Post by anarkissed on Oct 29, 2019 14:59:07 GMT -5
Received email over weekend from "rhino@wmgcustomerservice.com": "Hello, Thank you for contacting customer service. We are very sorry for the belated nature of this response. It has always been, and always will be, our mission to provide the best service to the fans of our artists. However, due to a complex warehouse move we now have a significant backlog of both customer inquiries and shipments, and as a result we haven't been able to deliver at the level that we pride ourselves on. For those waiting on their orders, while we wish we could give you an exact estimate as to when your order will ship, we are still awaiting the exact order status details that we urgently want to get to you. We are putting 100% of our focus and dedication into a solution to this shipping delay, and we are currently working with our warehouse partner to send out outstanding orders. We wish we had been able to have communicated this to you sooner, but we had relied on assurances from our warehouse partner that they would be able to quickly resolve the backlog of orders, and they haven't been able to honor this commitment. We must again apologize for this delay in reaching out to you. While it is not our place to be making requests of you, we do hope that you will continue to be patient with us, as we work through these issues and work with our current partnet to ship out your order as soon as possible. If you cannot wait until we get this resolved, and want to cancel your order, we completely understand. We are genuinely sorry for the delay and incovenience associated with your order, and we thank you for your patience and understanding to date. We will reach out again soon, and look forward to making this right with you. Sincerely, Warner Music Group Customer Service" Translation: "It was somebody else's fault." |
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Post by oldmatsfan on Oct 29, 2019 19:20:38 GMT -5
I received the same email as pat just this week from an inquiry I had sent about why my download didn't work. Fortunately for me it worked a day or so later, the email was ridiculously late in arriving.
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Post by Hagbard on Oct 29, 2019 23:14:49 GMT -5
I received the same email as pat just this week from an inquiry I had sent about why my download didn't work. Fortunately for me it worked a day or so later, the email was ridiculously late in arriving. I haven’t received any email at all, other than the instant reply one. Man, Rhino have really fucked the dog on this one. |
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Post by mudbacktodirt on Oct 29, 2019 23:16:04 GMT -5
I have not received it either. But, I didn't order it so it's hard to complain really.
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Schecky
Star Scout
401-Fichier non trouv
Posts: 693
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Post by Schecky on Oct 30, 2019 22:11:43 GMT -5
Received email over weekend from "rhino@wmgcustomerservice.com": "Hello, Thank you for contacting customer service. We are very sorry for the belated nature of this response. It has always been, and always will be, our mission to provide the best service to the fans of our artists. However, due to a complex warehouse move we now have a significant backlog of both customer inquiries and shipments, and as a result we haven't been able to deliver at the level that we pride ourselves on. For those waiting on their orders, while we wish we could give you an exact estimate as to when your order will ship, we are still awaiting the exact order status details that we urgently want to get to you. We are putting 100% of our focus and dedication into a solution to this shipping delay, and we are currently working with our warehouse partner to send out outstanding orders. We wish we had been able to have communicated this to you sooner, but we had relied on assurances from our warehouse partner that they would be able to quickly resolve the backlog of orders, and they haven't been able to honor this commitment. We must again apologize for this delay in reaching out to you. While it is not our place to be making requests of you, we do hope that you will continue to be patient with us, as we work through these issues and work with our current partnet to ship out your order as soon as possible. If you cannot wait until we get this resolved, and want to cancel your order, we completely understand. We are genuinely sorry for the delay and incovenience associated with your order, and we thank you for your patience and understanding to date. We will reach out again soon, and look forward to making this right with you. Sincerely, Warner Music Group Customer Service" Translation: "It was somebody else's fault." Have you all thought about detailing it on their FB page? |
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Jer
Beagle Scout
Posts: 1,182
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Post by Jer on Oct 31, 2019 5:44:36 GMT -5
A friend in Toronto got his yesterday.
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Post by craigmac on Nov 8, 2019 5:12:26 GMT -5
Hi all
A while since posted here but nice to be back.
I haven't srecieved my order paid for months ago. Rhino just sent an automated email. Won't use them again.They're absolute crap.Hope everyone gets their copy very soon.
Craig
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Post by craigmac on Nov 13, 2019 18:18:15 GMT -5
Well the status of my order is Not shipped.I am well pissed with this company RHINO !!...Robbing gits >anyone got any idea how i might get the money back.
Not Impressed
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Post by Hagbard on Nov 13, 2019 23:50:28 GMT -5
I received another automated email yesterday. I’ve emailed Rhino dozens of times. I’ve even tried to cancel my order, but all I get is the same shit time and time again.
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